WhatsApp Business Platform Information & Privacy

PhysioCare PMS is a product of DND Software Private Limited. DND Software Private Limited provides WhatsApp Business Platform integration as a Meta Technology Provider.

This document explains how WhatsApp integration works within PhysioCare PMS, including setup requirements, platform limitations, privacy, and responsibilities.

This document supplements the PhysioCare PMS Terms & Conditions and Privacy Policy. In the event of any inconsistency regarding WhatsApp Business Platform functionality, this document applies specifically to WhatsApp integration.

1. Setup Requirements

PhysioCare PMS acts as a WhatsApp API Technology Provider.
A valid payment method must be added to your WhatsApp Business account. WhatsApp conversation charges are billed directly by Meta.
Your business may be required to complete Meta Business Verification. Meta may request business documents such as PAN, GST Certificate, Udyam Certificate, Shop Act, AOA, MOA, Aadhaar, or other proof of business.
After successful onboarding, WhatsApp services may take approximately 2–7 days to become fully active.

2. WhatsApp Message Templates

Required templates used by PhysioCare PMS are created automatically through APIs.
Template names created by PhysioCare PMS begin with phypms_.
Template approvals are handled entirely by Meta and may take up to 24 hours.
Template categories such as Utility or Marketing are assigned by Meta and cannot be manually selected through PhysioCare PMS.
Additional templates, template edits, or category review requests must be managed from your Meta / WhatsApp Manager account.
Do not modify template variables used by PhysioCare PMS, as this may affect message delivery and platform integration.

3. Using Your WhatsApp Number

Messages are sent using your registered WhatsApp Business number.
WhatsApp Mobile and WhatsApp Web can usually continue to be used alongside API integration (Coexistence Mode).
Messages sent through the API may not always appear within WhatsApp Mobile or WhatsApp Web.
Changes to business ownership, WhatsApp numbers, permissions, or Meta account settings may affect API connectivity.

4. Platform Limitations

PhysioCare PMS currently does not provide a WhatsApp chat inbox.
Customer replies cannot be viewed, accessed, or managed inside PhysioCare PMS.
Manual WhatsApp conversations cannot be sent from PhysioCare PMS.
Message delivery depends on Meta policies, recipient availability, network conditions, and WhatsApp platform rules.

5. Privacy, Data Processing & Security

PhysioCare PMS does not provide a WhatsApp chat inbox and does not allow customer conversations to be viewed within the platform.
PhysioCare PMS does not store or retain the content of incoming or outgoing WhatsApp messages or media attachments exchanged between your business and your customers.
For WhatsApp messages initiated through the PhysioCare PMS portal, the platform records only operational message metadata, including message identifiers, delivery status (Sent, Delivered, Read, Failed), timestamps, and error information returned by Meta. Message content and attachments are not stored by PhysioCare PMS.
Operational message logs are used solely for troubleshooting, audit, service monitoring, and customer support.
Access to operational logs is restricted to authorized personnel through appropriate access controls and only when required for support, maintenance, or security purposes.
WhatsApp message content, media, and attachments remain subject to Meta's WhatsApp Business Platform and applicable Meta policies.

6. Billing & Charges

WhatsApp conversation charges are billed directly by Meta.
These charges are separate from your PhysioCare PMS subscription fees.
Additional onboarding, migration, troubleshooting, or advanced support services may be chargeable.

7. Responsibility & Support

PhysioCare PMS assists with onboarding and API integration.
Customers are responsible for managing settings, templates, payment methods, and business information within Meta Business Manager.
Template approvals, messaging limits, quality ratings, account reviews, restrictions, suspensions, and policy decisions are controlled solely by Meta.
PhysioCare PMS is not responsible for template rejections, delivery failures, service interruptions, restrictions, or account actions taken by Meta.

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Privacy Notice: PhysioCare PMS processes only the minimum operational metadata required to provide WhatsApp API integration. Message content and media attachments are not stored by PhysioCare PMS.

By using WhatsApp API integration through PhysioCare PMS, you acknowledge and agree to the requirements, responsibilities, billing policies, and limitations described above.