Privacy Policy of PhysioCarePMS

PhysioCarePMS is the author and publisher of the internet resource physiocarepms.com and the mobile application "PhysioCarePMS" (together referred to as the "Platform").

The Platform is owned and operated by DND SOFTWARE PRIVATE LIMITED, having its registered office at 608, Alpha Plus, 150 Feet Ring Road, Rajkot - 360005, India (hereinafter referred to as "Company", "we", "us", or "our").

This Privacy Policy explains how we collect, use, store, and protect personal information of users ("Users", "you"). By using our Platform, you agree to this Privacy Policy and our Terms of Use.

We may update this Privacy Policy from time to time. Continued use of the Platform after updates means acceptance of the revised policy.

1. INFORMATION WE COLLECT

We may collect the following categories of information:

• Contact information such as name, phone number, and email address
• Account details such as username and password
• Professional details (for practitioners such as clinic or hospital information)
• Usage data such as app interactions and feature usage
• Communication data shared through support or messaging features

Sensitive personal data is collected only when necessary for providing services and with user consent.

2. HOW WE USE INFORMATION

We use collected information for the following purposes:

• To provide and operate our services
• To manage patient, appointment, and referral records
• To enable communication features including messaging
• To improve product performance and user experience
• To provide customer support
• To comply with legal obligations

We do not sell personal information.

3. CONTACTS AND MESSAGING (INCLUDING META PLATFORMS)

1. Our application allows users to select or manually enter contact details to create patient records, referrals, or communication entries.
2. Contact access occurs only when the user actively selects a contact. We do not access contacts in the background.
3. We may collect limited contact data such as name, phone number, and email address (if available), strictly for service functionality.
4. Users may send messages, notifications, or reminders through channels such as SMS or Meta platforms including WhatsApp, Instagram, and Facebook messaging.
5. For messaging via Meta platforms, we use Meta Platforms, Inc. and its affiliates as a technical service provider to enable message delivery.
6. Contact data is processed only to deliver messages initiated by the user or configured system workflows such as appointment reminders or confirmations.
7. Users are responsible for ensuring they have obtained appropriate consent from their contacts before sending messages.
8. We do not access contacts without consent, and we do not use contact data for advertising purposes.
9. Users may delete records at any time, and associated data will be removed or anonymized as per retention policy.

4. DATA SHARING

We do not sell or rent personal data. We may share information only in the following cases:

• With service providers who help operate the Platform
• With Meta Platforms (for messaging delivery as technical provider)
• When required by law or legal process
• To protect rights, safety, or prevent fraud

5. THIRD-PARTY SERVICES

Our Platform may integrate third-party services. These services operate under their own privacy policies.

We use messaging services such as MSG91 and Meta Platforms (WhatsApp APIs) to deliver communication features. Users should review their privacy policies before use.

6. DATA SECURITY

We implement reasonable technical and organizational measures to protect personal data. However, no system is 100% secure, and we cannot guarantee absolute security.

7. DATA RETENTION

We retain personal data only as long as necessary to provide services or comply with legal obligations. Users may request deletion of their data, subject to legal and operational requirements.

8. COOKIES AND TRACKING

We may use cookies or similar technologies for analytics, performance improvement, and system functionality.

9. USER RIGHTS

Users may request access, correction, or deletion of their personal data by contacting us.

Contact: info@physiocarepms.com

10. CHILDREN’S PRIVACY

Our services are not intended for use by children under legal age without supervision. We do not knowingly collect data from children without appropriate consent.

11. LIMITATION OF LIABILITY

We are not responsible for unauthorized access caused by user negligence, device compromise, or third-party breaches beyond our control.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page.

Last updated: Jan 28, 2026